Does your browser...
- Keep logging you out?
- Not remember your favorite gallery style?
- Not keep items in your shopping cart?
You need cookies!
Cookies are the small & safe files that sites like SmugMug and Amazon use to remember your preferences. They must be enabled for the best features to work.
Are you blocking cookies?
Here's how to check on three of our most popular browsers:
I'm using Internet Explorer.
If using Internet Explorer, choose the Tools menu item, then Internet Options. A small window will display. Select the Privacy tab.
Make sure the privacy slider isn't all the way up. Medium is a good place to be.
Click OK, quit out of Internet Explorer and then re-open it.
I'm using Firefox.
On PCs: If you use Firefox go to Tools > Options > Privacy to see this dialog:
Make sure you check Accept cookies from sites. Click Ok.
For Firefox on Macs: Hit Firefox > Preferences > Privacy. If you see the following window, click the drop-down and choose Use custom settings for history.
The following settings will appear. Make sure you check Accept third-party cookies before closing the window.
I'm using Safari for Macs.
If you're using Safari, go to Safari > Preferences. Under the security tab, make sure you have selected Accept Cookies: Always.
Do you run cookie-blasting software?
Sometimes anti-spyware programs think sites like SmugMug use cookies to monitor your surfing habits. We don't. We don't spam, don't display ads, don't have popups, and don't track you.
You can safely tell your privacy software to allow SmugMug cookies.
Nope, it wasn't cookies.
If SmugMug still isn't working right for you on browsers we support — IE 7 and above, Firefox 3 and above, and Safari for Macs — most likely some files your browser stored on your computer became corrupt.
Yuck! Tell me how to delete those bad files.
If using IE, go to Tools > Internet Options and the following dialog will appear:
In the center of the dialog you'll see options to Delete Cookies and Delete Files. Try deleting files first and restarting your browser. It's amazing how many problems that fixes. If that doesn't work, delete cookies and restart.
I'm really stumped.
If you're a Power or Pro Smugger and use your own custom URL, you must set up your domain this way or cookies won't work.
Ask a real person about this topic.
